IT support · systems · problem solving
Margarita Tsyruk
IT graduate translating customer-service instincts into thoughtful technical support. I build practical projects, document what I learn, and approach problems with patience and care.
Technical curiosity, backed by real service experience.
I earned my Bachelor of Arts in Information Technology from Southern New Hampshire University in May 2026. My work combines technical foundations with years of experience helping people, staying calm under pressure, and resolving issues clearly.
Through hands-on labs and independent projects, I have worked with Windows, Linux, PowerShell, Active Directory concepts, networking, GitHub, and cloud infrastructure. I am now preparing for my scheduled CompTIA A+ exam and pursuing an entry-level IT support opportunity.
- Based in
- New Bedford, Massachusetts
- Degree
- BA in Information Technology
- Strengths
- Troubleshooting, communication, documentation
- Seeking
- IT support and help desk roles
Projects built to understand how IT work gets done.
PowerShell Help Desk Toolkit
Seven scripts for common support workflows, including system diagnostics, disk health, event logs, network checks, and temporary-file cleanup.
02Active Directory Help Desk Lab
A PowerShell-based simulation covering user creation, password resets, group access changes, and account deactivation.
03Azure Linux Administration
Deployed an Ubuntu VM, connected securely with SSH, configured Nginx, and managed network security rules for web access.
04Nook Cafe Loyalty App
A QR-based loyalty application with customer, staff, and admin workflows, Supabase authentication, and role-based access.
A practical toolkit that keeps growing.
Support & systems
Windows · Ubuntu Linux · Active Directory concepts · Windows Server · Hardware troubleshooting · Technical documentation
Networking & cloud
TCP/IP · DNS · DHCP · SSH · Virtual machines · Azure fundamentals · Network security groups · Nginx
Scripting & development
PowerShell · Bash · HTML · CSS · JavaScript · Git · GitHub · Supabase
Professional
Customer support · Issue prioritization · Clear communication · Process documentation · Russian–English bilingual fluency